Uptivity offers Avaya-compliance-tested integration solutions, bringing the benefits of call recording, quality monitoring and customer surveys to users of Avaya VoIP and TDM telephony solutions.
Uptivity clients may use Discover v5.0 with Avaya’s Communication Manager and Application Enablement Service’s (AES) Device, Media and Call Control (DMCC) and Multiple Registration functionality. DMCC requires Avaya TSAPI.
The Multiple Registration integration is confined to recording calls at DCP and Avaya H.323 IP extensions.
The general architecture for this integration is such that Avaya Communication Manager Media Gateway controls the audio presented to and from digital and/or IP telephones.
Avaya's Application Enablement Server (AES) provides the DMCC CTI interface to create and control virtual softphones for call recording. And, the Discover Server receives call control events and business data, provides a CTI interface to the Discover recording node and hosts the Web Portal for call playback and administration.
- Avaya S8300, S8500, or S8700 media server.
- Avaya Application Enablement Server
- Avaya Communications Manager v3.1 through 6.1. Communication Manager releases prior to 4.0 permit only one Service Observer in a call.
- Avaya Application Enablement Services v3.1 with SP 4 or higher through 6.1.
- One DMCC basic license per recording channel: either DMCC_DMC on the Application Enhancement Server or IP_API_A on the Communications Manager. Contact your Avaya vendor to determine the type of DMCC license your deployment requires.
- One IP station (IP_STA) license from the CM per recording channel.
- A full DMCC license includes both a DMCC basic license and an IP station license. For this configuration, the IP Station license is not needed.