Certified Solutions for Avaya Recording
Avaya is a recognized leader in the business telephony market. Its TDM and VoIP contact center solutions have proved over time to be scalable, reliable applications for the enterprise and the SMB. From advanced, skill-based routing to reporting on key performance indicators (KPIs), Avaya's contact center solutions meet the needs of the market.
The Avaya DevConnect program brings value to its member companies and to Avaya and its direct customers. By providing a platform for stable integrations, Avaya is able to present a wider range of solutions. The DevConnection program includes extensive marketing services and full documentation, making it easier to sell and support third-party applications certified through the program. Uptivity's Avaya call recording solutions have been greatly strengthened by membership in this program.
Blend VoIP and TDM for Avaya Call Recording
Uptivity's Avaya call recording solutions blend Passive Tap and VoIP call recording on Avaya phone systems with desktop recording and quality monitoring, providing a single-server solution that is easy to use and administer. Customers benefit by implementing Avaya call recording solutions that are scalable enough to meet a wide range of uses, resolving the needs of today and adapting to meet the needs of the future.
Avaya and Uptivity Benefits
Uptivity has partnered with Avaya through the DevConnection program, providing Avaya VARs and end users with access to Uptivity's Avaya-compliance-tested call recording and quality monitoring solutions.
- Uptivity’s Discover suite has been compliance-tested for compatibility with Avaya Aura® and Avaya Proactive Contact.
- Documentation to assist Avaya VARs with the licensing needed to prepare an Avaya system for Uptivity installation.
- Marketing support to promote the values afforded through these integrations.
- Uptivity has many Avaya-compliance-tested solutions available, bringing the benefits of call recording, quality monitoring, and customer surveys to users of Avaya VoIP and TDM telephony solutions.
Technical Information for Avaya Call Recording Solutions
- Avaya Call Recording via DMCC / CMAPI
- Avaya Call Recording via Passive VoIP
- Avaya Call Recording via Single Step Conference (SSC)
- Avaya Call Recording via Station Side Passive Tap
- Avaya AI-Logix DT Service Observe
- Avaya AI-Logix DT Single Step Conference
- Avaya DMCC Multiple Registration
- Avaya DMCC Service Observe
- Avaya Meridian Link Services
- Avaya Meridian Link Services Trunk Tap
- Avaya Proactive Contact
- Avaya System Management Services
- Avaya Telephony Services API