CALL RECORDING SOLUTIONS FOR AVAYA VARS AND END USERS
Avaya is a recognized leader in the business telephony market. Its TDM and VoIP contact center solutions have proved over time to be scalable, reliable applications for the enterprise and the SMB. From advanced, skill-based routing to reporting on key performance indicators (KPIs), Avaya's contact center solutions meet the needs of the market.
BLEND VOIP AND TDM FOR CALL RECORDING WITH AVAYA PHONE SYSTEMS
Uptivity Discover WFO's call recording solutions blend Passive Tap and VoIP call recording on Avaya phone systems with desktop recording and quality monitoring, providing a single-server solution that is easy to use and administer. Avaya customers can benefit by implementing Uptivity call recording solutions that are scalable enough to meet a wide range of uses, resolving the needs of today and adapting to meet the needs of the future.
Avaya and Uptivity Benefits
Uptivity provides Avaya VARs and end users with access to Avaya compliant call recording and quality monitoring solutions.
- Uptivity Discover WFO has successfully passed the Avaya DevConnect Compliance Testing with Avaya Aura® and Avaya Proactive Contact.
- Documentation to assist Avaya VARs with the licensing needed to prepare an Avaya system for Uptivity installation.
- Marketing support to promote the values afforded through these integrations.
- Uptivity has many Avaya-compliance-tested solutions available, bringing the benefits of call recording, quality monitoring, and customer surveys to users of Avaya VoIP and TDM telephony solutions.
Call Recording Solutions for Avaya - Technical Information
- Call Recording using Avaya DMCC / CMAPI and AES
- Passive VoIP Recording on Avaya Phone Systems
- Call Recording - Avaya Single Step Conference (SSC)
- Recording Avaya Phones - Station Side Passive Tap
- Call Recording - Avaya AI-Logix DT Service Observe
- Call Recording - Avaya AI Logix DT Single Step Conference
- Call Recording - Avaya DMCC Multiple Registration
- Call Recording - Avaya DMCC Service Observe
- Call Recording - Avaya Meridian Link Services (MLS)
- Call Recording - Avaya Meridian Link Services Trunk Tap
- Call Recording - Avaya Proactive Contact
- Call Recording - Avaya System Management Services (SMS)
- Call Recording - Avaya Telephony Services API (TSAPI)