Avaya

CALL RECORDING SOLUTIONS FOR AVAYA VARS AND END USERS

Avaya is a recognized leader in the business telephony market. Its TDM and VoIP contact center solutions have proved over time to be scalable, reliable applications for the enterprise and the SMB. From advanced, skill-based routing to reporting on key performance indicators (KPIs), Avaya's contact center solutions meet the needs of the market.

BLEND VOIP AND TDM FOR CALL RECORDING WITH AVAYA PHONE SYSTEMS

Uptivity Discover WFO's call recording solutions blend Passive Tap and VoIP call recording on Avaya phone systems with desktop recording and quality monitoring, providing a single-server solution that is easy to use and administer. Avaya customers can benefit by implementing Uptivity call recording solutions that are scalable enough to meet a wide range of uses, resolving the needs of today and adapting to meet the needs of the future.

Avaya and Uptivity Benefits

Uptivity provides Avaya VARs and end users with access to Avaya compliant call recording and quality monitoring solutions.

  • Uptivity Discover WFO has successfully passed the Avaya DevConnect Compliance Testing with Avaya Aura® and Avaya Proactive Contact.
  • Documentation to assist Avaya VARs with the licensing needed to prepare an Avaya system for Uptivity installation.
  • Marketing support to promote the values afforded through these integrations.
  • Uptivity has many Avaya-compliance-tested solutions available, bringing the benefits of call recording, quality monitoring, and customer surveys to users of Avaya VoIP and TDM telephony solutions.

More Information

Avaya Reseller

Call Recording Solutions for Avaya - Technical Information