Solutions for Transportation Providers

As a successful transportation provider, you’re operating in a highly competitive service-based industry that must manage detailed logistics to meet customer deadlines and promises.

Uptivity’s contact center solutions deliver the unique features your organization needs by enabling:

  • Improved customer satisfaction
  • Flexibility to bridge multiple technologies
  • Use across multiple departments

"[Uptivity] is the best investment that U-Haul has made in a very long time ... we are providing immediate coaching and agent QA reports unlike anything we have been able to do in the past."

Beki Nowlan, Telecommunications Director, U-Haul

Improve Customer Satisfaction

Your customers are your lifeblood. Understanding what they think — from what motivates a purchase, to their opinion of your company — is essential to building long-lasting relationships. Uptivity Discover Suite enables you to:

Flexibility

Uptivity Discover Suite’s flexible architecture provides the features you need to successfully manage customer interactions across multiple offices and locations, such as:

  • A distributed system. Deploy remote servers to record branches and small offices. These remote sites sync back to a central server for ease of storage and retrieval.
  • A blend of multiple PBX technologies. A single Discover implementation can record interactions from multiple sources, allowing you to blend traditional TDM recording with VoIP recording, and even record multiple PBX types from the same server.
  • Radio recording. Record truck and taxi dispatch communications.

Multi-departmental Usage

Your business environment is fast-paced, distributed, and cross-functional. Our contact center solution can keep up, by providing:

  • A single solution across all functions, including billing, customer service, and dispatch/repair functions.
  • Advanced user permissions that allow an administrator to partition out recordings so each department has access to its relevant recordings.