Contact Center Workforce Optimization and Management

The most versatile workforce optimization software in the industry

In today's highly competitive market, providing quality customer service is critical to an organization's success. Uptivity by inContact is our award-winning workforce optimization (WFO) suite that enables organizations to optimize operational efficiencies while maximizing customer satisfaction by leveraging next-generation call recording, quality management, desktop recording, speech analytics and performance management capabilities.

Core Uptivity Workforce Optimization Modules

Optional Uptivity Workforce Optimization Modules or Stand-Alone Products

Optional Uptivity Workforce Optimization Modules

* While part of the unified Uptivity WFO suite, Uptivity’s inView Performance Management and Clarity Workforce Management modules can also be used as stand-alone products.

Scalable Workforce Optimization Software That's Both Innovative and Robust

Our goal is to provide workforce optimization solutions that deliver immediate value across a variety of industries, implementation requirements and customer environments. But we also understand that organizational goals change and priorities shift. Whether you're an SMB or an enterprise organization, our flexible, modular WFO solution easily scales to your expectations to help bridge the gap between the needs of today and the goals of tomorrow.

Comprehensive Workforce Optimization Features with Technical Flexibility

Flexibility is key when it comes to providing a feature-rich contact center software solution. Uptivity by inContact lets your organization identify unique operational strengths while defining any opportunities for improvement so you can have a real impact on the bottom line.

Uptivity by inContact benefits:

  • Easy-to-use interface
  • Scalability — chain together multiple servers for a distributed enterprise solution
  • A single installation that can blend analog, digital and IP handsets
  • A single server installation that can record up to 150 devices (including voice and desktop recording)
  • Compatibility with most PBX platforms
  • Unlimited playback licenses
  • Ranked No. 1 Overall Vendor Satisfaction in DMG Consulting's WFO market report

CallCopy’s (dba Uptivity) products may be covered by patents owned or controlled by Verint (See--

UP the Game in Your Contact Center!

UP the Game in Your Contact Center!

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