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“This Call May Be Recorded …”

There are many reasons that companies record calls. For some, it’s not a matter of choice — regulatory requirements mandate that they record some or all of their customer transactions. For others, call recording is a vital part of coaching and training programs. Properly utilizing recordings can yield tremendous returns; however, there are some legal issues to consider before implementing a recording program.

This white paper addresses topics such as:

  • State recording laws (one-party vs. two-party states)
  • Obtaining consent to record
  • Caller notification
  • Compliance recording (PCI, TSR, TCPA, MIPPA, and more)