“This Call May Be Recorded …”
There are many reasons that companies record calls. For some, it’s not a matter of choice — regulatory requirements mandate that they record some or all of their customer transactions. For others, call recording is a vital part of coaching and training programs. Properly utilizing recordings can yield tremendous returns; however, there are some legal issues to consider before implementing a recording program.
This white paper addresses topics such as:
- State recording laws (one-party vs. two-party states)
- Obtaining consent to record
- Caller notification
- Compliance recording (PCI, TSR, TCPA, MIPPA, and more)