StellarOne Bank, one of the largest independent commercial banks, headquartered in Virginia, is in a position to offer broader services and more convenience to its clients. A strategic goal of StellarOne's leadership is to deliver to its customers the highest level of excellence, partnership, and service possible.
This case study looks at how StellarOne was able to leverage an Uptivity solution to achieve:
- Increased client satisfaction
- Visibility into agent performance
- Skilled agent development
- Increased contribution to the bottom line