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Elderhostel

This case study published in the January 2009 issue of CRM Magazine outlines Elderhostel's implementation of an Uptivity call recording and quality monitoring solution.

Elderhostel is a not-for-profit education traveling company based in Boston. Using Uptivity’s call recording solution, Elderhostel was able to:

  • Record 100 percent of its inbound and outbound calls.
  • Improve its employee performance scores by 10 percent.
  • Monitor trends that could affect customer travel plans.
  • Maintain morale among contact center agents.