Recorded Webinars

Intraday Management Best Practices

Proactive intraday workforce management is easier than you think.

Contact center managers across the globe are realizing that real-time reporting puts actionable information at their fingertips and timely threshold notifications are helping them make the right adjustments in their contact centers.  But how do you get there?

This 60-minute recorded session focuses on best practices you can adopt to reach the next level of efficiency and effectiveness. Learn how to dynamically adjust intraday staffing to optimize performance in rapidly changing circumstances:

Original air date: November 19, 2013.


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Clarity Showcase

Please join us for a 60-minute webinar as we explore new features in Clarity by Uptivity’s workforce management (WFM) solution. This next-generation WFM platform is fully integrated with Clarity’s workforce optimization suite, and enables you to easily and efficiently schedule the right number of staff, with the right skills, at the right time of day.

Join us as we showcase how Clarity can assist with:

  • Forecasting & Scheduling
  • Intraday Management
  • Agent Empowerment
  • Effective Agent Communication
  • Reporting, Dashboards, and Wallboards
  • Integration with Third-party Tools
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