Intraday Management Best Practices
Proactive intraday workforce management is easier than you think.
Contact center managers across the globe are realizing that real-time reporting puts actionable information at their fingertips and timely threshold notifications are helping them make the right adjustments in their contact centers. But how do you get there?
This 60-minute recorded session focuses on best practices you can adopt to reach the next level of efficiency and effectiveness. Learn how to dynamically adjust intraday staffing to optimize performance in rapidly changing circumstances:
Original air date: November 19, 2013.
Watch this Webinar