Product Brochures

Want to learn more about Uptivity products? Use these convenient brochures to get an in-depth look at our award-winning suite.

Uptivity Discover Suite Brochure

The Uptivity Discover Suite brochure details the modules that collectively make up the Discover workforce optimization (WFO) suite. Download this PDF to learn how Discover call recording, quality management, screen capture, speech analytics, and performance management applications can add value to your organization.

WFO Brochure contents:

  • Call Recording
  • Coaching and Training
  • Compliance
  • Desktop Analytics
  • Desktop Recording
  • Performance Management
  • Quality Management
  • Speech Analytics
  • Surveys
  • Workforce Management
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Uptivity Call Recording

The Uptivity Call Recording brochure outlines the extensive capabilities of our award-winning, enterprise-proven call recording solution. Download this two-page PDF to learn how your organization can benefit from call recording.

Download our call recording brochure to learn more.

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MIPPA-compliant Call Recording

On Sept. 15, 2008, the Center for Medicare & Medicaid Services (CMS) released an update to its Medicare Marketing Guidelines, which are designed to help marketers comply with recent additions to the Medicare Improvements for Patients and Providers Act (MIPPA) of 2008.

Among the guidelines added to MIPPA is the requirement that all appointments made over the phone with current or potential Medicare enrollees must be recorded in order to provide documentation of the scope of the interaction. Download this document to learn how Uptivity assists healthcare marketers in complying with this requirement by providing a flexible call recording platform.

Contents:

  • What is MIPPA?
  • Who does MIPPA apply to?
  • Easy, reliable call recording
  • Secure record storage
  • Auto archiving
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Insight by Uptivity — Performance Management

The Insight Performance Management brochure provides information about our contact center performance management software. This two-page PDF will show you how Insight's performance management application can add value to your organization.

Complete the form to download the Insight Performance Management Brochure and learn more.

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Uptivity QA ProServices

A successful quality assurance (QA) program is critical to your organizational success, as it directly impacts customer satisfaction, and in turn customer loyalty. Our ProServices offerings empower you to maximize the return on your investment in QA tools and programs. Our team of experts will consult with you to deliver a customized set of services, whether you’re looking to build a contact center QA program from the ground up, or improve the performance of your existing one.

Download our QA ProServices brochure to learn more.

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Clarity by Uptivity — Workforce Management

Clarity, Uptivity’s fresh approach to workforce management (WFM) redefines the way you manage today's workforce, and provides a comprehensive view of your operations and customer interactions. Download this PDF brochure to learn more about this powerful tool for optimizing operational efficiencies, employee satisfaction, and, ultimately, the customer experience.

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Gamification

The Gamification brochure provides information on how contact centers can improve agent performance with a reward system. Motivating agents to consistently meet standards is a challenge for contact center managers. This two-page PDF will show you how gamification can keep agents engaged, motivated and satisfied.

Complete the form to download the Gamification brochure and learn more.

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Ad Hoc Reporting

This brochure outlines the importance of Uptivity Discover Suite's ad hoc reporting. Learn how to quickly and easily create customized reports that focus on key issues within your organization. Download this two-page PDF to learn how ad hoc reports can give you fresh insights and tailored reports for your organization.

Download our ad hoc reporting brochure to learn more.

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