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DMG Consulting's Market Report
2013-2014 Workforce Optimization Product and Market Report
This excerpt reprint draws on results from DMG Consulting's 2013-2014 Workforce Optimization (WFO) Product and Market Report to assess how current users rate market leaders on product, implementation, support, professional services, and training.
- Independent company report examining Uptivity’s performance, products, services, technology, functionality, pricing, differentiators, challenges, and future development plans.
- Comprehensive results of customer satisfaction survey rating 13 leading vendors — see how Uptivity compares.
- Accurate market analysis to help make the right investment decision for your company.
Magic Quadrant for Contact Center Workforce Optimization
2013 Gartner Magic Quadrant for Contact Center Workforce Optimization
Gartner Magic Quadrant for WFO
Gartner’s 2013 Magic Quadrant for Contact Center Workforce Optimization positions vendors based on ability to execute and completeness of vision. Gartner recognizes the strategic importance of having a unified solution, reporting that “WFO solutions should be embraced strategically within the contact center due to the associated benefits, ranging from a lower TCO to improved operational performance. It may take several years to adopt a unified solution because of existing investments, protracted procurement cycles and chosen vendor maturity, but all contact centers with more than 100 agents should be working toward this ideal scenario.” Read this latest report to learn more.Read More