Workforce optimization (WFO) systems enable enterprises to be more successful by using tools that help improve service quality such as contact center performance management, quality management, workforce management, e-learning/coaching and interactions analytics/IVR Survey. (Source: Gartner Presentation, Changing Role of Workforce Optimization, Gartner Customer 360 Summit, May, 2014) These capabilities help contact center agents deliver better [...]
This year we’re taking our conference on the road to sunny Orlando, Florida. We couldn’t be more thrilled about our destination when we get there, the Renaissance Orlando at SeaWorld®.
Located in the heart of Orlando, this beautifully decorated resort brings the outdoors in giving you the best of both worlds! Enjoy their scenic outdoor reception [...]
What is SIPREC?
Session Initiation Protocol Session Recording Protocol (SIPREC) is a telecommunications protocol that the Internet Engineering Task Force (IETF) is considering to adopt and ratify as an industry standard. This proposed standard will enable active recording of customer interactions across a contact center’s telecommunications network, increasing efficiency and reducing infrastructure cost.
Uptivity is committed to [...]
Uptivity Unleashed, our biggest event ever, is now even better! We have a comprehensive agenda designed just for you. From a full-day dedicated to technical training to intimate break-out sessions specialized to our solutions and contact center best practices, this will be an event you won’t want to miss!
No other conference gives you the depth [...]
The subscription payment model is an attractive alternative to perpetual licensing of workforce optimization solutions. Consider these big advantages that make solution acquisition easy and comfortable:
Eliminate capital acquisition cost: You receive your solution on a subscriber plan with only one month’s subscription and solution setup fee due at the outset. The subscription replaces the annual [...]