Why Is Workforce Optimization Important For Your Contact Center?

Workforce optimization (WFO) systems enable enterprises to be more successful by using tools that help improve service quality such as contact center performance management, quality management, workforce management, e-learning/coaching and interactions analytics/IVR Survey. (Source: Gartner Presentation, Changing Role of Workforce Optimization, Gartner Customer 360 Summit, May, 2014) These capabilities help contact center agents deliver better [...]

Join Us at the Renaissance Orlando at SeaWorld® for Uptivity Unleashed

This year we’re taking our conference on the road to sunny Orlando, Florida. We couldn’t be more thrilled about our destination when we get there, the Renaissance Orlando at SeaWorld®.

Located in the heart of Orlando, this beautifully decorated resort brings the outdoors in giving you the best of both worlds! Enjoy their scenic outdoor reception [...]

Proposed SIPREC Standard Is A Potential Cost Saver

What is SIPREC?
Session Initiation Protocol Session Recording Protocol (SIPREC) is a telecommunications protocol that the Internet Engineering Task Force (IETF) is considering to adopt and ratify as an industry standard. This proposed standard will enable active recording of customer interactions across a contact center’s telecommunications network, increasing efficiency and reducing infrastructure cost.
Uptivity is committed to [...]

Hands-On Training, Best Practices and More at Uptivity Unleashed – Designed Just For You!

Uptivity Unleashed, our biggest event ever, is now even better! We have a comprehensive agenda designed just for you. From a full-day dedicated to technical training to intimate break-out sessions specialized to our solutions and contact center best practices, this will be an event you won’t want to miss!
No other conference gives you the depth [...]

Why Subscribe to Innovate Workforce Optimization?

The subscription payment model is an attractive alternative to perpetual licensing of workforce optimization solutions. Consider these big advantages that make solution acquisition easy and comfortable:

Eliminate capital acquisition cost: You receive your solution on a subscriber plan with only one month’s subscription and solution setup fee due at the outset. The subscription replaces the annual [...]