What boosts the bottom line for any company that relies on its contact center? How about knowing that you’re getting the best that every agent can deliver, starting with their first day on the job? How about knowing that you’re continuing to optimize contact center management and total performance each day?
Workforce optimization tools have the power to transform the customer experience and drive strategic business goals. Now as part of inContact, Uptivity delivers a complete contact center workforce optimization solution in a variety of deployment and licensing options. The highly scalable Uptivity Discover Suite is an innovative, modern, and unified solution for measurably and continuously enhancing agent performance and operational excellence.
THE DISCOVER SOLUTION SUITE
With Uptivity’s award-winning, complete solution you get all the WFO components you need to up your game in the contact center. The Uptivity Discover Suite includes these modules: