Queries about HIPAA/HITECH Compliance

CallCopy continually receives queries from healthcare providers wanting to know precisely how cc: Discover can help them comply with HIPAA and HITECH rules.

cc: Discover protects patient interaction recordings by limiting access to protected health information (PHI) to authorized users. In addition to role-based access security, the system provides file-level encryption and audit trail reporting for monitoring required compliance procedures.

Applying on-the-fly 256-bit file-level encryption, the system ensures stored records cannot be read without correct passwords/key-files or encryption keys. Secure Sockets Layer (SSL) encryption protects network communication during recording and playback. PHI data is encrypted prior to and during recording, including video being streamed from a workstation and any audio being transmitted from a remote server to the core file storage location.

cc: Discover security settings force password adherence. Passwords must be complex with at least seven characters, numeric and alphabetic, in upper and lower case. Users must change passwords periodically and not re-use them. They must re-authenticate after 15 minutes of idle time. And, access is blocked after six incorrect login attempts.

cc: Discover includes an extensive activity tracking system that enables conducting full trace audits to determine who has accessed any recording. In addition to flexible recording and secure storage, the system enables customizable archival rules so records may be auto-archived and/or purged in compliance with HIPAA and HITECH rules.

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