Did you know that CallCopy offers free monthly education sessions for the cc: Discover Workforce Optimization Suite? These 120 minute live webinars provide the ability to get refresher training, educate new users and learn about new features and processes.
CallCopy’s monthly education webinars consists of four separate modules, segmented by core role. Because these roles may overlap in your organization, users are welcome to attend as many modules as necessary. Learn more about each of these sessions and get registered today!
End-User – Call recording search, retrieval, playback and organization; Reporting
QA - Pre-planning, creating and maintaining QA Forms; Reporting
Speech Analytics – Creating and fine-tuning speech phrases; Reporting
System Admin – Moves, adds and maintenance for the system; Records retention
Every month our education specialists deliver live webinars so that you can ask the experts your questions, interact with peers and learn new tips & tricks for your call recording solution.