We recently demoed cc: Clarity, CallCopy’s next-generation workforce management (WFM) solution, to a packed virtual room! cc: Clarity enables easy and efficient agent scheduling, staffing the right people, with the right skills at the right time of day. This user-friendly WFM tool is also fully integrated with the rest of cc: Discover, CallCopy’s workforce optimization suite!
If you missed the live webinar, check out the recorded demo to see how cc: Clarity can assist you with:
• Forecasting & Scheduling
• Intraday Management
• Agent Empowerment
• Effective Agent Communication
• Reporting, Dashboards & Wallboards
• Integration with Third-Party Tools
Watch the webinar now!