StellarOne Bank, one of the largest independent, commercial banks headquartered in Virginia, is in a position to offer broader services and more convenience to their clients. Addressing these needs was the bank’s primary purpose for deploying a new call recording and quality monitoring system.
Download the case study to learn how StellarOne:
- Improved the quality of client satisfaction and interactions in sales and service
- Gained visibility into agent performance and development
- Streamlined call handling processes and processing time
“With CallCopy’s advanced solution we are confident that we are equipped for handling StellarOne’s growth in the coming years,”
Becky Cash, Director, Client Contact Center