Our support team has recently had some rave reviews.
As we mentioned back in December, we were named as a semi-finalist for a TechColumbus Innovation Award in the category of Outstanding Technology Team. Winners will be announced on February 4.
Our team members are all contact center industry veterans who love to lend a helping hand to our clients. They take a lot of pride in their work and love going above and beyond to make sure our clients are running at peak form.
Customers are noticing our efforts!
The support team was given a gift card this week by a satisfied customer thanking them for their ongoing support and customer service. Last fall, the CIO of one of our major accounts called in and gave our support manager his credit card number, telling him to buy lunch for the staff to thank them for going above and beyond.
We constantly receive compliments and rave reviews from clients and this shows in analyst reporting as well. We were rated #1 in Overall Vendor Satisfaction by DMG Consulting and regularly receive praise from our customers for our responsiveness, industry expertise and professionalism.
Great customer service and support is a major focus for everyone at CallCopy – props to our own CallCopy support team for their dedication!