Get to Know Our Speakers for Uptivity Unleashed

With Uptivity Unleashed quickly approaching, we would like to introduce our accomplished group of speakers who will be presenting at this year’s conference. We are excited to offer our customers an extra day of training along with more educational sessions customized for all types of contact center users. Our sessions will cover a variety of [...]

Start Checking Off Your To-Do List For Uptivity Unleashed

We’re officially less than one month away from our biggest event this year, Uptivity Unleashed! As time starts ticking away until your arrival in Orlando, we’ve created a checklist for you. This list is compiled of some major “to-do’s” before you join us at the Renaissance Orlando at SeaWorld®. We have a lot of fun, [...]

Our Commitment: All Phone Systems, All Sizes, All Deployments

inContact believes in the power of workforce optimization to transform the customer experience. This has been Uptivity’s core mission for the past 10 years. This vision and the combination of our two growing and dynamic companies are both disruptive and exciting for the contact center market. But there is a lot of competition in this [...]

Apply Big Data Analytics to Improve Service Quality

Applying big data analytics in your contact center can improve your company’s success. Ongoing change in the business environment requires contact centers to be flexible in adjusting work processes to address new and emerging circumstances effectively and efficiently. One of Gartner’s recommendations of using big data analytics to improve the quality of interactions is by ensuring that [...]

5 Steps to Speech Analytics Success

Speech analytics and reporting are critical for understanding the effectiveness of your customer success team. However, many organizations still don’t have a concerted plan in place for gathering and analyzing data and benchmarking success utilizing speech analytics. In their recent “Inner Circle Guide to Customer Contact Analytics,” ContactBabel highlighted Uptivity’s five key steps for speech [...]