The right solution for every client, every time, delivered with unparalleled customer service
We stand by our mission every step of the way, beginning in the sales process and continuing through the long-term relationships we establish with our many satisfied customers. We make your needs our priority.
In May 2014, Uptivity was acquired by inContact (NASDAQ: SAAS), the leading provider of cloud contact center and contact center agent optimization tools. After an exhaustive review of WFO players, inContact selected Uptivity because of its tremendous track record of growth, a great reputation, and a similar culture of customer-focus. In addition, Uptivity has been one of the only players in the market with a comprehensive offering and a keen understanding of WFO.
The award-winning Uptivity Discover Suite is compatible with a wide range of ACDs and leading PBX systems. inContact will continue to support all Uptivity products and customers, and is committed to further innovation and development in three key areas:
1. Every ACD in the Uptivity portfolio
2. Every size contact center
3. Every deployment option
Flexibility is—and will continue to be—a major distinction of our offering. Uptivity solutions are available in flexible delivery and cost-efficient licensing options including on premise or hybrid deployment with perpetual or subscription licensing. A pure cloud offer of Uptivity products is already in the works and will provide even more agility and scalability for our customers and partners.
Uptivity, formerly CallCopy, was founded by contact center industry veterans who set out to create a customer-centric solution with research collected from a wide range of contact center agents and managers serving diverse markets. The end user was always a key consideration with the goal to deliver an easy-to-use, feature-rich application.
Based on their experience with contact center software, Uptivity's founders saw that, among all the legacy workforce optimization prodcuts, not one of them had the capacity to scale quickly and affordably to accommodate the changing needs of the clients. For example, a system that was installed for 100 percent call recording could not convert to a system for random monitoring and desktop recording. Nor could those systems blend the various recording and quality management needs into a single system that could accommodate multiple clients.
Today, Uptivity's products are field-tested with proven scalability for contact centers of all sizes from enterprise to small and mid-sized operations. The complete WFO solution is comprised of speech and desktop analytics, agent coaching, call and desktop recording, as well as quality, performance, workforce management and satisfaction surveys.
Uptivity has been recognized for its long-standing commitment to customers as well as its continuing innovation and vision of a modern, unified workforce optimization and management solution for enhancing agent performance and driving strategic business goals. For three straight years, Uptivity has earned the top overall satisfaction rating in the Workforce Optimization Report from DMG Consulting LLC.