About Uptivity, formerly CallCopy

Workforce Optimization Solutions Designed For You

What boosts the bottom line for any company that relies on its contact center? How about knowing that you’re getting the best that every agent can deliver, starting with their first day on the job? How about knowing that you’re continuing to optimize contact center management and total performance each day?

Headquartered in Columbus, Ohio, Uptivity is a leading provider of contact center workforce optimization and management solutions. With so many companies of all shapes and sizes offering workforce optimization (WFO) solutions, why is it so hard to find one that can do just that — and do it designed for you? Because they’re not Uptivity. Only Uptivity provides an innovative, modern, and unified solution for measurably and continuously enhancing agent performance and driving strategic business goals.

The Discover Solution Suite

The Uptivity Discover Suite is a highly scalable, award-winning workforce optimization (WFO) solution suite that’s made up of next-generation contact center solutions, including:

Awards & Analyst Recognition

  • Recognized in 2012 Gartner Magic Quadrant for Contact Center Workforce Optimization
  • Rated No. 1 in Overall Vendor Satisfaction, DMG Consulting, Workforce Optimization Product and Market Report, 2009, 2011, 2012, 2013
  • Named a Hot Vendor, Ventana Research, 2012
  • Inc. 500/5000: Ranked No. 508 (2010), No. 412 (2011), No. 916 (2012), No. 1880 (2013)
  • Hottest Companies in the Midwest, Lead411, 2012
  • Fast 50 Award, Business First, 2009, 2010, 2011, 2012, 2013 (fastest-growing privately held companies)
  • Communications Solutions Product of the Year Award, TMC, 2008, 2009, 2010, 2011, 2012
  • Best Places to Work, Business First, 2008, 2009, 2010, 2011, 2012, 2013
  • Service Rising Star Award, CRM magazine, 2010
  • Product of the Year Award, CIS Magazine, 2010
  • Best-in-class Award, Best Recording and Quality Monitoring Solution in the Americas Region category, ContactCenterWorld.com Member's Choice, 2008

Media Coverage